Saturday, 9 August 2008

Serious Accident for IHT delivery man in Spain.

According to a Think! reader in Spain, they received this message on August 6th, 2008

"Dear Subscribers,

Due to a serious accident with our car to Barcelona we will have no distribution in Barcelona today. All copies were destroyed and it is uncertain we can find sufficient supplies to deliver Barcelona subscribers on Day B. The driver was taken to the hospital and we are awaiting further news on his condition.

Your account will be credited for a day.

We apologise for the inconvenience caused.

Best Regards,

Gina Wong
World Wide Subscriptions Manager"

"Perhaps the Subs department could send readers or the Think! blog," wrote the IHT subscriber and Think! reader in Spain, "an update on the Madrid-Barcelona route driver's condition. I'm sure you'll join me in wishing him a fast recovery."


I will write to Gina and try and find out how the driver is. IHT delivery people really do a hard job - early in the morning, finding difficult to access buildings, often at the whim of late printing or problems outside their control. Most are pretty good, a few very slack but they generally get weeded out soon enough. The control of deliveries and the customer service operation dramatically improved in 1997 of thereabouts. For a while I was the worldwide subscriptions manager for moving on to greater glories.

Gina btw, works out of Hong Kong, where the subscriptions customer service operation has been centralised, although subscriptions marketing with EMEA is carried out by Kevin Hickman (a Brit) in London, and by Gina in Hong Kong.

Gina is a Brit, with Chinese parents, who returned to Hong Kong. I met her a few times in Hong Kong and rate her very highly.
International Herald Tribune
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